01132 86574401132 865744
Craftsman Cues Ltd 51 High Street, Kippax, Leeds, West Yorkshire,
Craftsman Cues are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org
Our Contact details:
Craftsman Cues Ltd
51 High Street, Kippax, Leeds, LS25 7AH, England
Phone: 01132 865744
Fax: 01132 865744
Secure encrypted payment
Payment can be made by cheque, postal order or credit card or paypal. We accept most major credit cards as payment
The following card types are supported with all the acquiring banks listed as supported:
* Visa Debit
* Mastercard Debit
* UK Maestro (previously Switch)
* International Maestro
* Solo (Mastercard Debit)
* Electron (Visa Debit)
* Visa Delta
If you are ordering online through our shop then you have nothing to fear.
High levels of security - 100% PCI DSS compliant . Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments.
All card details are securely encrypted in the software when the order is placed using 128 bit encryption. The payment will made electronically which means we never even see your card details & are not held in clear text on any web site. Never email your card details.
If you are still not satisfied then you can phone or fax your card details to: 01132 865744
Web site orders paid by card can be usually despatched imeadietly if the item is in stock.
Payment by cheque is fine but please allow 14 days before items are despatched. Make any cheques / postal orders payable to Craftsman Cues Ltd.
NOTE: We can not accept any card payments under £12.00. Orders under £12 should be paid via Paypal, cheque or postal order.
Postage & packing
No matter where you live, we can have your order securely delivered to your door. We export worldwide from Alaska to New Zealand and are experts in packaging fragile items such as cues. The online shop will calculate your delivery cost for you. Price is based on location & parcel weight
If items are in stock we will usually despatch them the following day.
Small parcels usually under 1kg will be sent via royal mail for the UK and air mail for international orders.
Deliveries within the UK mainland standard charge. (not including Highlands & Islands of Scotland , Ireland & N. Ireland.)
Larger parcels sent with Fastway courier on a 1 to 2 business day service. On most occasions the parcel will arrive the following working day but not guaranteed.
If from Scottish Highlands, Ireland or N.Irelland then we incurr a slight postage increase. We will contact you if this applies to you. Delivery to these detinations may take a day longer also.
Deliveries within Europe
Larger parcels are despatched on a Express service with TNT and should be with you in a few days time. Tracking number are available for any consigment upoin reuqest.
Deliveries in the rest of the world
Parcels despatched outside Europe taking 3 to 5 days.
International deliveries can possibly be delayed clearing customs.
GUARANTEE. We guarantee your satisfaction. All products come with a 6 month warranty against faulty workmanship. This does not cover natural ware & tare or replacemnt tips for cues.
Stock Items: If you are unhappy with your item although it is not faulty, we will glaldly exchange or refund all costs apart from the postage cost.
Cues made to order: If we have specially made a cue to your specific dimensions to suit you, then we can not offer the same returns policy. It is the responsibilty of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibilty of the customer.
If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.
We can only accept returned items if they are received in the same new condition and have not been used, and will also require a copy of the receipt or the receipt number.
PRIVATE POLICY. Craftsman Cues Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Making a purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.